Transfer Process without Downtime

1) Purchase a web Hosting Account

The first step is to buy a web hosting hosting package from us. Make sure to NOT cancel with your old hosting provider, and do not tell them you will be canceling. Keep this a secret from your old host, or they could prematurely terminate your site and cause downtime.

2) Files Transfer

At this point, you should have hosting accounts with two hosting providers (the old and the new one). You will now migrate your entire site from the old host to the new one. This can be done by connecting to the old host's FTP and downloading all your files, and then by connecting to the new host's FTP and uploading all your files (maintain the same file and folder structure). We transfer your entire site (files and databases) over free of charge!. If your old host used cPanel, we may be able to transfer emails as well. Simply send us your current cpanel login details once you’ve made your hosting order via our website and your account is activated.

3) Updating the name servers

After you have a copy of your site on both hosting accounts, it is time to change your domain name's DNS. After you have all your files on both hosting accounts, it is time to change your domain name's DNS. We will provide you with the correct name servers (DNS). ie

ns1.kenyawebexperts.com
ns2.kenyawebexperts.com

Once your DNS changes have been made, you will need to wait 24 hours before your site will load from the new host. During this 24 hour period, your DNS is propagating world wide and your site will be randomly loading from either the old host or the new host. Once one days is complete, your site will only be loading from the new host.

4. Domain Transfer

a) Internatioanal TLD Domains ie .com, net, .org, .info, .me, .biz  Transfer - Takes 5 - 7 days days

To have your domain name transfer go smoothly, please remember to have the following steps done previously to initializing the domain transfers.

• Make sure the WHOIS information is up-to-date.
• Make sure you have access to the email address stated in the WHOIS Information.
• WHOIS protection must be turned off.
• Confirm the domain is at least 60 days old.
• Confirm that it is not within 7 days of expiration (as a domain transfer that is interrupted by the domain expiring will not complete)
• Confirm that the domain is no more than 30 days past the expiration date.
• Update name servers to the Kenyawebexperts.com Ltd name servers prior to initiating transfer.
• Unlock the domain.
• Retrieve the EPP Authorization key from your current registrar.

b) .KE ccTLD Domains ie.co.ke, .or.ke, .ne.ke, .or.ke, .me.ke  Transfer - Takes 5 Minutes

To have your domain name transfer go smoothly, please request your current Registrar to do the following

• Update name servers to the Kenyawebexperts.com Ltd name servers prior to initiating transfer.
• Unlock the domain.
• Generate EPP/ Transfer Code

5)Cancel your hosting account with the old host

After domain trasnfer, and your DNS will be fully functional. You will now contact your old host and cancel your hosting account with them.

If you completed all the above steps, you have successfully switched hosts with no downtime at all!